RETURN & EXCHANGE POLICY
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Exchange items that has been worn, washed or altered in anyway will not be accepted.
RETURN PROCESS
To return an item, place the item securely in its original packaging with your proof of purchase and call us at (+94) 777 675 866, or email returns@primeclo.com.
Once your request is approved by our team, our courier will pick up the exchange item from your doorstep. Please note, you will be responsible for all return shipping charges. We will arrange the courier free of charge in the unlikely event that any items you have ordered from us is damaged or defective, or if the item delivered, is different from what you had ordered.
EXCHANGES
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 20-30 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exchanges can only be done to items at a similar price point to the one you want to exchange. We do not refund if there is any balance from the original order.